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Refund policy

Return and Refund Policy

At PreeTessa by CJL Studios, every single piece of apparel is custom-printed and manufactured specifically for you when you place your order. Because our items are made-to-order, we do not hold inventory and therefore cannot accept returns or exchanges for sizing issues, buyer's remorse, or "change of mind".

We highly encourage all customers to carefully review our sizing charts and product descriptions before finalizing a purchase.

Damages and Manufacturing Issues We pride ourselves on premium quality. Please inspect your order immediately upon reception. If your item is defective, misprinted, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

To be eligible for a free replacement or refund due to a defect, you must contact us within 7 days of receiving your item.

To start a defect claim, please contact us at support@preetessa.store and include:

Your full name and Order Number.
A clear, well-lit photograph showing the specific damage or misprint.

If your claim is accepted, we will immediately send a free replacement into production for you. You will not be required to ship the defective item back to us.

Exceptions / Non-Returnable Items Because of the custom nature of Print-on-Demand manufacturing, we cannot accept returns for:

Incorrect sizes ordered by the customer.
Items that have been worn, washed, or altered.
Sale items or gift cards.

Refunds Refunds are only issued in the event that a defective item cannot be successfully replaced. We will notify you once we’ve received your photos and inspected your claim, and let you know if the refund was approved.

Prepaid Orders: If approved, you’ll be automatically refunded on your original payment method (UPI/Card) within 5-7 business days.
Cash on Delivery (COD) Orders: If your COD order is approved for a refund, our team will reach out to collect your bank details. The refund will be processed via direct bank transfer (NEFT/IMPS) within 5-7 business days.